Reference

Terms That Govern Your 09det Account

These terms set out the rules between you and 09det when you open an account, move funds via bKash, Nagad or Rocket, and use any part of the platform.

Account eligibility rulesbKash, Nagad & Rocket payment termsWithdrawal conditionsAccount suspension policyJurisdiction notice
09det Terms That Govern Your 09det Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on 09det to ask about a specific clause, a payment hold, or an account restriction. Our team responds in English and can pull up your account details directly.
Email Support Send a written query to our support address if you need a documented response about your account terms, a withdrawal dispute, or a request to close your account. We reply to every message.
Account Help Centre Log in and visit the Help section to submit a formal terms-related request, track its status, or download a record of your transaction history for your own reference.
HOW WE OPERATE

How 09det Handles Your Account and Data

Account Security Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately and we will freeze the account while we investigate.
Payment Verification Withdrawals to bKash, Nagad or Rocket are released only after we confirm the destination wallet matches the one used for your most recent deposit. This step protects your funds from misdirection.
Data Retention We keep transaction records and account activity logs for as long as required by applicable regulations in the regions we serve. You can request a summary of your own data through the Help Centre at any time.
Terms Change Notice When we update these terms, we send a notification to your registered contact before the change takes effect. You can raise a question or close your account if you do not agree with the revised terms.

Common Questions About These Terms

These terms apply to anyone who opens an account on 09det. Eligibility depends on your local law and the regions we currently serve — if access is not permitted where you are, these terms do not create a right to use the platform.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad or Rocket account violates these terms and may result in the transaction being reversed and your account reviewed.

Your balance is held securely during the review period. Once the review is complete, we will either release the funds to your registered wallet or explain in writing why a hold remains in place.

Log in, go to the Help Centre, and submit a data request. We will compile your transaction history and account activity and send it to your registered contact details within the timeframe required by applicable rules.

We send a notification to your registered mobile number or email before any material update takes effect. Continuing to use your account after that notice means you accept the revised terms.

Contact us via live chat or email and request account closure. We will process any remaining eligible balance back to your registered bKash, Nagad or Rocket wallet before closing the account permanently.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.